HistoryOutfit · Policies
Refund Policy
Last updated November 9, 2026.
Reviewing a purchase
Review the plan, billing period and total price before confirming a purchase. Keep the order confirmation for your records.
Refund requests
Request a refund within seven calendar days of a payment if none of the credits granted by that payment have been used. This applies to the first subscription payment and each renewal. Once any credits from that payment have been used, we do not promise a change-of-mind refund for the remaining credits or time. This voluntary policy does not limit statutory withdrawal, cancellation or refund rights.
Billing corrections and support
Email support@historyoutfit.com from your account email with the order reference and reason. Do not send payment-card credentials. Duplicate charges, non-delivery and charges taken after a valid cancellation can be reviewed separately. Approved refunds are sent to the original payment method; bank processing time varies.
Approved refunds and credits
An approved payment refund removes the corresponding credit entitlement. Partial refunds reduce it proportionally; credits already used for completed portraits are not restored. A full refund also cancels the associated subscription to stop future renewals. Credits from other purchases are unaffected.
Canceling renewals
Open My gallery, choose Billing, then Manage billing to cancel your subscription. Cancellation takes effect at the end of the paid period and stops the next renewal. Remaining subscription credits expire at their original period end. Cancellation alone does not issue a payment refund.